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Billing, account, and product questions go to contact. Include:
  • The email on the account.
  • The version from Help → About.
  • What you tried, and what happened instead.
Do not send passwords, backup codes, or a dump of .env files.

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Billing

For charges, cancelled plans, or a missing upgrade, use the same contact form and say it is billing. Have the last four of the payment method if you can.

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Security

Security issues go through SECURITY.md on GitHub. Do not file those as a normal product question.

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Status

If chat, sign-in, or billing is down for everyone, check status before you write in.